Privacy Policy

Privacy Policy for Hereford Range Cookers

Introduction

Hereford Range Cookers (“we”, “us”, or “our”) operates the website https://hereford-rangecookers.co.uk/ (the “Site”). This privacy policy describes how we collect, use, and protect your personal information when you visit our Site. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Phone number
• Postal address

1.2 Non-Personal Information

We may also collect non-personal information about you, such as your browser type, IP address, and other technical data that helps us improve our Site and services.

2. Methods of Data Collection

2.1 Directly from You

We collect personal information directly from you when you:

• Fill out a form on our Site
• Sign up for our newsletter
• Contact us for customer support

2.2 Automatically

We automatically collect certain information about your device and your use of our Site through cookies and similar technologies. This includes:

• Your IP address
• Your browser type and version
• The pages you visit on our Site
• The time and date of your visit
• The time spent on those pages

3. Purpose of Data Collection

We use the collected information for various purposes:

• To provide and maintain our Site
• To notify you about changes to our Site
• To allow you to participate in interactive features of our Site when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Site
• To monitor the usage of our Site
• To detect, prevent, and address technical issues
• To send you marketing and promotional communications if you have opted in to receive them

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing in connection with our Site
• To protect the personal safety of users of our Site or the public
• With service providers who assist us in operating our Site, conducting our business, or serving our users, as long as those parties agree to keep this information confidential

5. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. User Rights

You have the right to:

• Access the personal information we hold about you
• Request the correction of inaccurate personal information
• Request the deletion of your personal information
• Object to the processing of your personal information
• Request the restriction of processing your personal information
• Request the transfer of your personal information to another party
• Withdraw your consent at any time where we are relying on consent to process your personal information

To exercise any of these rights, please contact us using the contact details provided below.

7. Data Protection Measures

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include encryption, secure servers, and regular security reviews.

8. Cookies

Our Site uses cookies to enhance your experience. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

9. Policy Changes

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

10. Children’s Privacy

Our Site does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Legal Basis for Processing Data

We process your personal information based on the following legal grounds:

• Your consent
• The performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, which include improving our services, understanding how our Site is used, and marketing our products and services

12. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal information, to the United Kingdom and process it there.

13. Contact Information

If you have any questions about this privacy policy, please contact us:

• By email: sales@hereford-rangecookers.co.uk
• By phone: 07792 608601
• By mail: Church Farm Barn Workshops, Off Chapel Road, Rotherwas, Hereford, HR26LD

This privacy policy was last updated on 27 June 2024.